Participants will learn how to improve business processes, systems, enforcement, taxpayer services and tax policy. The course also considers taxpayer behaviour, the requirements, of legislation and how to measure tax administration effectiveness. It covers direct and indirect taxation.

• Understanding taxpayer behaviour
  • Best practice organisational structure
  • Features of an ideal tax administration
  • Strategic planning and tax policy
  • Legislative requirements
• Overview of
  • Various tax profiles
  • Tax audits/controls
  • Enforcement
  • Taxpayer charter and education
  • Information systems and technologies
  • Process re-engineering
  • Procedure documentation
  • Planning and analysis
  • Administrative services
  • Change management
  • Characteristics in developing countries
  • Large taxpayer units/small and medium enterprises
  • Training and development
• Measuring tax administration effectiveness
• Improving revenue collection and generation

By the end of this workshop, participants will be able to:

• Administer direct and indirect tax effectively in a working environment
• Improve the quality of tax administration business support systems
• Use resources more effectively with a more focused approach to improving revenue generation and collection
• Apply international best practice and lesson learnt to assist any future tax administration reform plans