The course is designed for those in leadership positions with emphasis on the practical application of management and leadership styles; the training allows managers and leaders to consider motivation in the workplace in relation to motivational theories.

• What is Emotional Intelligence?
  • Defining Emotional Intelligence (EL)
  • Outlining the core EL competencies
  • A framework to develop EL Leadership competencies
  • The benefit of becoming a more Emotionally Intelligent Leader
• The Self-aware Leader
  • The Importance of self awareness
  • Understanding your personal leadership strengths and weaknesses
  • Identifying your emotional responses and their impact on others
  • Seeking on-going feedback to become a more self aware leader
• The Self-managed Leader
  • The benefits of managing and controlling your emotions
  • Staying focused and calm under pressure
  • Achieving goals through self motivation
• Building and Managing Relationships
  • Why relationships succeed or fail
  • Building and managing internal and external relationships
  • Communicating with and influencing others for enhances results
  • Managing Conflict with others
  • Building rapport with a broad range of people
  • Managing and engaging emotions within your team

By the end of the course you will be able to:

• Understand the emotional intelligence competency framework
• Interpret an assessment of their current EI competencies
• Utilise techniques for increasing their level of self-awareness.
• Understand how emotions can influence thoughts, behaviour, goals, decision–making, and work / personal relationships.
• Make the link between emotional intelligence and leadership effectiveness.